DAV VOLUNTEER TRANSPORTATION NETWORK

VETERANS NEED YOUR HELP GETTING TO THEIR VA MEDICAL APPOINTMENTS!

OPPORTUNITIES ARE AVAILABLE ALL OVER CALIFORNIA INCLUDING SONOMA COUNTY!

Volunteer Spotlight

John Ang is a college student at Vanderbilt who volunteers in his free time by driving veterans to and from their VA medical appointment through DAV’s Transportation Network. For John, it is about the connection he makes with each veteran and showing them that somebody cares enough to listen to them.

Veteran Spotlight

The volunteers of DAV’s Transportation Network are the heart of this program. Army Veteran, Raymond Wullkote talks about his military experience, sharing how he’s found great value and support from the DAV volunteer drivers. Like Raymond, so many veterans have been helped in making their VA appointments because of this volunteer driving program.

Volunteer Spotlight

DAV offers a wide range of opportunities for individuals who want to make good on the commitment we’ve given our nation’s heroes. Dave Wilder coordinates the DAV volunteer shuttle drivers at the Cincinnati VA Medical Center.

ABOUT THE DAV VOLUNTEER
TRANSPORTATION NETWORK (VTN)

In 1987, a government program providing veterans travel reimbursement was discontinued. Recognizing that many veterans would be left without care, DAV created the DAV Volunteer Transportation Network (VTN), a free non-medical transportation service, in collaboration with the Veteran Affairs (VA) Healthcare System nationally. The shuttle service helps to provide transportation to and from VA-scheduled medical appointments for ambulatory veterans who have limited mobility, lack access to transportation, are elderly, or cannot drive themselves, and those in highly rural areas who have no other means of transportation.  The service ensures that veterans have reliable and safe transportation to their medical appointments, helping to improve health outcomes in the veteran community. 

Our mission is to ensure that every client receives the highest level of care and attention and that their transportation needs are met with the utmost professionalism and respect. DAV strives to make a positive difference in the lives of veterans by providing timely and efficient transportation services that enable them to access medical care without the stress and worry of transportation. Our goal is to enhance their quality of life by providing a comfortable and reassuring experience that helps them feel supported and cared for.

We believe everyone deserves access to quality medical care and that transportation should never be a barrier to getting the help they need. Through our commitment to excellence and unwavering dedication to U.S. military veterans of all branches, we aim to be a trusted partner in their healthcare journey, providing reliable transportation solutions that meet their unique needs and exceed their expectations. 

Every VA Medical Center (hospital) has clinics in their outlying territories.  The VA Center for Development & Civic Engagement (CDCE) conducts the vetting, onboarding process, and oversight management of volunteers. DAV assists with volunteer recruitment, outreach, and training. 

To ensure the program’s success, we need help recruiting volunteers and funding this vital program in Northern California, which includes the Transportation Coordinator position’s salary and purchasing new vehicles. 

In Central and Southern California, these vehicles transport 1500 – 1700 veterans monthly. In 2022, DAV Volunteer Drivers ensured that 23,556 veterans were picked up from their homes and taken to medical appointments. Over 460k miles were logged.

The San Francisco VA Health Care Systems, also called SFVAMC (San Francisco VA Medical Center), has clinics in the Bay Area and as far north as Eureka.

Although a veteran who qualifies can use any VA health care system of their choosing, Veterans who live in the following counties typically use the San Francisco VA Health Care System:

  • San Francisco
  • Alameda
  • Marin
  • Sonoma
  • Napa
  • Lake
  • Mendocino
  • Humboldt

San Francisco VA Health Care System locations:

  1. San Francisco VA Medical Center (SFVAMC): 4150 Clement Street, San Francisco, CA 94121-1545
  2. Clearlake VA Clinic: 15145 Lakeshore Drive, Clearlake, CA 95422
  3. Eureka VA Clinic: 930 West Harris Street, Eureka, CA 95503
  4. North Santa Rosa VA Clinic: 3841 Brickway Blvd, Santa Rosa, CA 95403
  5. Oakland VA Clinic: 2221 Martin Luther King Jr. Way, Oakland, CA 94612
  6. San Bruno VA Clinic: 1001 Sneath Lane, Suite 300, San Bruno, CA 94066
  7. San Francisco VA Clinic: 401, 3rd Street, Community Resource & Referral Center (CRRC), San Francisco, CA 94107
  8. South Santa Rosa VA Clinic: 2285 Challenger Way, Santa Rosa, CA 95407
  9. Twenty First Street VA Clinic: 525 21st Street, Oakland, CA 94612
  10. Ukiah VA Clinic: 630 Kings Court, Ukiah, CA 95482

PROGRAM GOALS

Ensure client satisfaction: The VTN program strives to ensure client satisfaction by providing excellent customer service, responding to feedback and concerns, and continually improving the quality of service. Client satisfaction is our top priority.

Provide safe and reliable transportation services: The primary goal of the VTN program is to ensure that veterans receive safe and reliable transportation to and from medical appointments. We achieve this goal by recruiting qualified volunteer drivers, maintaining a well-maintained fleet of vehicles, and adhering to all relevant safety regulations.

Improve access to healthcare: Another important goal of the VTN program is to improve access to healthcare for veterans who face barriers. We achieve this by offering free on-demand transportation, working with insurance providers, and establishing partnerships with healthcare organizations.

Enhance the quality of life for veterans: Transportation can be a significant source of stress and anxiety for individuals who require medical care. By providing reliable transportation services, the VTN program helps to reduce stress and enhance the quality of life for veterans.

Increase efficiency and reduce costs: Finally, the VTN program aims to increase efficiency and reduce costs wherever possible. We achieve this goal by implementing efficient scheduling and dispatching systems, utilizing technology to track vehicles and drivers, and adopting cost-saving measures such as fuel-efficient vehicles.

CRITICAL SHORTAGE OF VOLUNTEERS

DAV is facing a critical shortage of Volunteer Drivers and Transportation Coordinators to support its efforts in Northern California, which includes the San Francisco VA Health Care System (VISN 21) consisting of several Community Based Outpatient Clinics (CBOC) located in the Bay Area and extending as far north as Eureka.

This may lead to many veterans being unable to get the medical care they need. With so many disabled veterans living on small fixed incomes, travel costs often give way to shelter and food. Health needs are sacrificed for everyday necessities. 

These veterans traveled the globe to protect our freedoms. Suddenly they may be hard-pressed to travel the distance from their homes to VA medical centers. Those who gave so much for our country may not be able to get the medical treatment they so justly deserve. 

At various locations throughout Northern California, DAV vehicles are ready to transport our veterans. What is lacking is manpower. Veterans who use the San Francisco VA Health Care System need help getting to their VA medical appointments.  

TWO TYPES OF VTN VOLUNTEER POSITIONS

VOLUNTEER DRIVERS

  • DO YOU  HAVE A CURRENT VALID DRIVER’S LICENSE?
  • DO YOU HAVE ONE DAY PER WEEK AVAILABLE?
  • A BACKGROUND CHECK, FINGERPRINTS, AND PHYSICAL WILL BE REQUIRED, AT NO COST.
  • THE POSITION DRIVES VETERANS TO THEIR VA MEDICAL APPOINTMENTS AND BACK HOME IN SONOMA COUNTY.
  • MAY NEED TO DRIVE SONOMA COUNTY BASED PATIENTS TO/FROM THE SAN FRANCISCO VA MEDICAL CENTER.

VOLUNTEER COORDINATORS

  • SITS IN AN OFFICE AT THE NEW SANTA ROSA VA CLINIC (SOUTH CAMPUS) OR SAN FRANCISCO VA MEDICAL CENTER.
  • COORDINATES TRANSPORTATION WITH VETERAN PATIENTS AND VOLUNTEER DRIVERS.
  • ANSWERS AND MAKES PHONE CALLS.
  • USES A COMPUTER.
  • MAINTAINS LOGS AND RECORDS.
  • A PHYSICAL IS NOT REQUIRED FOR TRANSPORTATION COORDINATORS.

Help Us Reach More Volunteers

FORD MOTOR DONATES VEHICLES TO HELP VETERANS ACCESS HEALTHCARE

Ford recently announced its commitment to honoring its community partners who have made exceptional social impacts. The company is proud to highlight the work of those who have collaborated with them to make lasting differences in their communities. Ford’s dedication to creating positive change is evident through its partnerships with community organizations. Learn more about Ford’s commitment to social impact through the link provided.

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